Return & Refund Policy

At First Source Pet Foods Reno, we want customers to feel confident about the products they purchase from us. Because many of our products are frozen raw pet foods, proper handling and storage are especially important when requesting a return, refund, or exchange.

30-Day Return Policy

Products purchased from First Source Pet Foods Reno may be returned for an exchange or refund within 30 days of purchase, provided they meet the return requirements below.

Frozen Raw Pet Food Returns

Frozen products must never have been allowed to thaw and must be returned in the same packaging in which they were originally purchased.

Maintaining the frozen condition of raw pet food is important for product safety and quality. Products that have thawed cannot be accepted for return or exchange.

Supplements

Opened or expired supplements cannot be returned for an exchange or refund.

Please check supplement packaging and expiration information before opening the product if you are unsure whether it is the correct item for your pet.

Products That Were Shipped

If a product was shipped to you and qualifies for a return, the customer is responsible for return shipping.

Frozen products must be shipped in a suitable container with appropriate packaging so the product remains frozen until it reaches our facility.

Questions About a Return?

If you are unsure whether an item is eligible for a refund or exchange, please contact First Source Pet Foods Reno. We’ll be happy to answer your questions and help you understand the return requirements.

Call us at 775-846-8529
or visit our Contact Us page.

If you are planning a new order, you can also review our How to Order Raw Pet Food in Reno page for information about ordering, pickup, and delivery.